The era of satisfying customers is coming to an end and a new era of delighting customers has begun in the current competitive market environment. In order to cater for this new dimension in the market demand the corporate sector need to pay attention and focus in offering customized service above industry norms, to their clients in order to survive and thrive in the business world. As such in this process of winning hearts of customers, it is of prime importance that all concerned in every tier from top to bottom to have a common goal and a objective of delighting customers at every given opportunity and make every Endeavour to achieve such objectives.
No comments:
Post a Comment